3/17/2021 - Benefits of Using Carrier Service Centers for Small Business Clients

Benefits of Using Carrier Service Centers for 

Small Business Clients


Many insurance carriers offer service centers for small business clients.   You should be utilizing them... Here's why - 

Service Centers:

  • Are an extension of your agency.
  • Offer extended business hours, so your customers have access to live service when your office is closed.
  • Are experts in billing, policy service, processing endorsements, certificates, auto ID cards, etc. 
  • Round out accounts on your behalf.
Client satisfaction is higher in carrier service centers than when serviced by the agency staff!!!

These services allow you and your team to focus on prospecting, selling, and maintaining the advisory relationships with your clients.  Which leads to more opportunities, more sales, and higher retention for your agency... ergo faster growth!

Here's a link to a short (1 min / 40 sec) video for Liberty Mutual's Service Center, with agent testimonials:  




***Note, many carriers offer service centers with similar offers and client sentiments!***


Comments

Post a Comment

Popular posts from this blog

Ransomware is a BIG Problem for Small Business

Many agents are aware that there is are Commercial Cyber Insurance products available to protect small business.  However, these same agents are often reluctant to promote those products out of a lack of understanding of the need for small businesses to carry the coverage.  How bad could a cyber event be? In truth, a cyber event can be very expensive and disruptive to a small business.  In particular, this is because so few small businesses take the protective steps to safeguard their files and other data that bigger firms take.  This makes them targets. A ransomware attack can literally cripple a small business.  In this type of cyber breach a hacker takes control of a business' computers and systems and holds them hostage, often for a large ransom.  In some cases the hacker encrypts the data, other times the hacker simply denies access to the systems.  Either way, your business isn't running unless you bypass the hack, or pay the ransom. Good cyber s...
Read more

4/6/2021 - Article - Art of Persuasion

This is a great article on persuasion, an art that we must all use continually in our lives, but especially when it comes to the sales cycle.  During the sales cycle you must persuade a prospect to give you time for a meeting, you must persuade a prospect to choose your product and services over a competitor, and year after year you must persuade your clients to remain your clients.  This article is a great reminder that the skill and art of persuasion has not changed, there are no new tactics, and mastery of persuasion is still essential. Enjoy! Harvard Business Review - The Art of Persuasion Hasn't Changed in 2,000 Years
Read more

2/26/2021 - Commercial Hard Market Anticipated to Persist in 2021

 Rate increases are expected in almost every line of business. READ ARTICLE "Cyber insurance rates are expected to increase by 10% to 30%, while general liability rates are expected to increase by 7.5% to 15%." What makes a hard market? A hard market may also be referred to as market tightening. This is because insurance availability, usually of a particular line, becomes more difficult to obtain and often may be more expensive. This typically happens in the commercial property and casualty markets as a result of catastrophic losses, large jury verdicts, or other factors affecting the profitability of insurers and reinsurers.
Read more